Refund Policy

1. Cancel Anytime, Keep Access Until Your Period Ends

AbleSH Pro is an auto-renewing subscription, billed either monthly or yearly depending on which you choose, with a 14-day free trial either way. Cancelling during the trial, before it ends, means you're never charged at all. If you cancel after that, your subscription simply stops renewing - you keep full access for the rest of the period you already paid for, the same way Netflix, Spotify, and most subscription services work. You won't be charged again after you cancel.

What cancelling does not do is automatically refund the time already paid for, since that period of access was already delivered. If you believe you were charged in error, Section 2 below covers exactly how to request a refund.

How purchases are billed

AbleSH is distributed exclusively through the Apple App Store and Google Play. Any purchase you make in the App is processed entirely by Apple or Google, not by Veltrix Solutions - we never receive or have access to your payment card number, billing address, or any other payment details, and refunds are issued by Apple or Google directly, not by us, since they're the ones who hold your payment information.

2. How to Request a Refund

If you purchased on iOS (Apple App Store)

1. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase, or
2. On your iPhone/iPad: Settings → [your name] → Media & Purchases → View Account → Purchase History, find the AbleSH purchase, and report a problem.

Apple decides refund eligibility and timing according to its own policies, which can vary by country.

If you purchased on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon → Payments & subscriptions → Order history.
3. Find the AbleSH purchase and select Request a refund or Report a problem, and follow the prompts.

Google decides refund eligibility and timing according to its own policies, which can vary by country and by how recently the purchase was made.

3. How We Can Help

If your refund request through Apple or Google was denied and you believe there was a genuine billing error (for example, a duplicate charge, or a technical defect that prevented you from using the App or the feature you purchased), contact us at support@ablesh.app with your order/purchase ID and a description of the issue. We're happy to help you pursue the matter with the platform, though the final refund decision always rests with Apple or Google, as the party that processed your payment.

4. Your Statutory Rights

Nothing in this policy limits any statutory refund, cooling-off, or consumer-protection right you may have under the laws of your country or region (for example, under EU/UK consumer protection law or similar local regulations). Where this policy conflicts with a mandatory right you're entitled to, your statutory right applies.

5. Contact Us

Veltrix Solutions
Website: veltrixsolutions.com
Support: support@ablesh.app
General inquiries: info@ablesh.app